We are happy to accept items for return or exchange within thirty days of receiving your order providing
- your bag is unused
- the invoice (or copy) is provided
- you’ve contacted us beforehand to arrange the return
We can’t offer refunds when you’ve changed your mind about your order, however we are more than happy to issue you with a gift voucher to the value of your return which is valid for one year.
If you received an incorrect or defective bag please contact us to arrange a replacement.
If you would like to exchange a product please contact us to discuss the most convenient way to arrange your exchange.
We will issue a gift voucher for any difference between the products which will be valid for one year.
Please note that it will take about four days once received to process returns or exchanges.